FAQ's

  • Running costs

    As with all hot tubs, there is a cost involved to run. However, we have added lots of clever little tricks to our hot tubs to keep running costs down. This includes a dedicated circulation pump that runs a lower ampage than a main jet pump on low speed. 100mm insulated top cover, insulated cabinet and insulated floor and acrylic shell. In March 2017 the 5000 hot tub was tested March to May for 12 weeks in a customer garden, average costs were less than £10 per week with average use of 3 times a week.

  • What hot tub chemicals are required?

    When we deliver your hot tub, we will go through everything you need to know and give you a set up demonstration. Our hot tub chemical starter kit is the perfect starter accessory! Click here to find out more

  • Switching hot tub on and off

    We recommend you always leave your hot tub running , unless you are planning to not use it. For example, you will be away for an extended period of time. Hot tubs are perfect for both summer and winter so there’s no reason why you would need to turn it off. Keeping your hot tub at a steady temperature is more efficient than continually cooling it down and heating it up again. However, we offer a winter shut-down service where one of our fully approved engineers will come to your home and empty all of the water including draining pipe work, clean down spa avoiding any water freezing in the internal piping. Ask us today about our maintenance services (01773875081)

  • 13amp or 32amp?

    13amp are good for an instant set up plus they also help with upfront costs as all households have 13amp plug sockets this will help paying the cost of an electrician to change to a 32amp. All our 13amp hot tubs have a 2 speed pump and a 2kw heater. The heater will not work when the jets are on and visa versa. a 32amp hardwired hot tub will have a 3kw heater and at least one pump and maybe up to five pumps depending on the model. This would need a separate isolator which would need to be done by a certified electrician.

  • Should read - Do hot tubs come with a warranty?

    Yes – please click here to read warranty section

  • Do you deliver outside of the UK Mainland?

    Yes we do, however goods will be sold with a parts only warranty, no credit available, payment by bacs only and additional transport fees will apply, please contact us for further details.

  • Can your hot tubs be used indoors?

    Yes, they can all work indoors or outdoors. However, you’ll need to consider a number of issues if you’re planning to install your spa indoors, such as ventilation, waterproof flooring and drainage. Please contact us for advice before placing your order.

  • What do I need to prepare?

    Before your hot tub is delivered, you’ll need to make the following preparations: Installing an appropriate electrical supply for your hot tub. The product pages on this website list the maximum current for each spa. You’ll need to give this information to your electrician. Creating a solid base for the hot tub to rest on.

  • Can you install the electrics for my for my hot tub?

    This is ideally a job for your local electrician. Any qualified electrician should be able to install appropriate electricity supply.


    However, if you purchase one of our ‘Plug & Play’ hot tubs a regular 13amp plus would suffice or use our dedicated electrician HERE

  • What about plumbing?

    Hot tubs don’t need a permanent water supply. They’re filled and drained using a hose pipe so you shouldn’t need to install any additional plumbing at your home.

  • How long will it take to deliver a new hot tub?

    If your chosen hot tub is in stock, we can deliver it in two to three days. If it isn’t in stock, delivery will take 8 to 10 weeks.

  • How do you get the hot tub into position?

    If you choose our delivery and positioning service, we’ll use a special spa dolly to roll your new hot tub into place. We’ll give you a call shortly after you’ve placed your order, to talk through any access problems before we deliver.

  • How much space will I need to accommodate a hot tub?

    You’ll need an access space of between 1m and 1.2m, depending on your chosen hot tub. If you have less space than this, we may still be able to position your hot tub. We’ll call you shortly after you place your order to talk through any access problems before we deliver. In some cases, a crane will be needed to position the hot tub.

  • What happens if I need a crane to position my hot tub?

    We can’t provide you with a crane but we can help you source one. Crane costs will vary from around £200 to £800, depending on factors such as the height of your house, the distance from kerbside to the hot tub’s final position, and the type of crane being used. Please contact us to discuss your requirements.

  • How long have you been trading?

    Luso Spas Ltd started trading in November 2017, we are family run business with over 10 years in the Industry of supplying and selling spas, we have the knowledge and experience to help you choose the right spa.

  • Why are your prices so low?

    The problem isn’t that our prices are low – it’s that everyone else’s are expensive! For example, when you buy from one of the larger American dealers, you’re buying from a showroom which has bought from the UK distributor, who’s brought from a US distributor, who’s bought from the US manufacturer... There are so many links in the supply chain and so many margins to be added on.

    Here at Luso Spas we source our hot tubs directly from the manufacturer and only sell online which reduces our overheads. As an ethically-minded business, we then pass these savings on to you.

  • Do you sell refurbished hot tubs?

    Yes, occasionally. These will be listed on out Ebay Shop or simply give us a call.

  • Do you sell different acrylic hot tubs other than white and black?

    Yes, we can get any acrylic specifically made to suit you.

  • Running costs

    As with all hot tubs, there is a cost involved to run. However, we have added lots of clever little tricks to our hot tubs to keep running costs down. This includes a dedicated circulation pump that runs a lower ampage than a main jet pump on low speed. 100mm insulated top cover, insulated cabinet and insulated floor and acrylic shell. In March 2017 the 5000 hot tub was tested March to May for 12 weeks in a customer garden, average costs were less than £10 per week with average use of 3 times a week.

  • What hot tub chemicals are required?

    When we deliver your hot tub, we will go through everything you need to know and give you a set up demonstration. Our hot tub chemical starter kit is the perfect starter accessory! Click here to find out more

  • Switching hot tub on and off

    We recommend you always leave your hot tub running , unless you are planning to not use it. For example, you will be away for an extended period of time. Hot tubs are perfect for both summer and winter so there’s no reason why you would need to turn it off. Keeping your hot tub at a steady temperature is more efficient than continually cooling it down and heating it up again. However, we offer a winter shut-down service where one of our fully approved engineers will come to your home and empty all of the water including draining pipe work, clean down spa avoiding any water freezing in the internal piping. Ask us today about our maintenance services (01773875081)

  • 13amp or 32amp?

    13amp are good for an instant set up plus they also help with upfront costs as all households have 13amp plug sockets this will help paying the cost of an electrician to change to a 32amp. All our 13amp hot tubs have a 2 speed pump and a 2kw heater. The heater will not work when the jets are on and visa versa. a 32amp hardwired hot tub will have a 3kw heater and at least one pump and maybe up to five pumps depending on the model. This would need a separate isolator which would need to be done by a certified electrician.

  • Should read - Do hot tubs come with a warranty?

    Yes – please click here to read warranty section

  • Do you deliver outside of the UK Mainland?

    Yes we do, however goods will be sold with a parts only warranty, no credit available, payment by bacs only and additional transport fees will apply, please contact us for further details.

  • Can your hot tubs be used indoors?

    Yes, they can all work indoors or outdoors. However, you’ll need to consider a number of issues if you’re planning to install your spa indoors, such as ventilation, waterproof flooring and drainage. Please contact us for advice before placing your order.

  • What do I need to prepare?

    Before your hot tub is delivered, you’ll need to make the following preparations: Installing an appropriate electrical supply for your hot tub. The product pages on this website list the maximum current for each spa. You’ll need to give this information to your electrician. Creating a solid base for the hot tub to rest on.

  • Can you install the electrics for my for my hot tub?

    This is ideally a job for your local electrician. Any qualified electrician should be able to install appropriate electricity supply.


    However, if you purchase one of our ‘Plug & Play’ hot tubs a regular 13amp plus would suffice or use our dedicated electrician HERE

  • What about plumbing?

    Hot tubs don’t need a permanent water supply. They’re filled and drained using a hose pipe so you shouldn’t need to install any additional plumbing at your home.

  • How long will it take to deliver a new hot tub?

    If your chosen hot tub is in stock, we can deliver it in two to three days. If it isn’t in stock, delivery will take 8 to 10 weeks.

  • How do you get the hot tub into position?

    If you choose our delivery and positioning service, we’ll use a special spa dolly to roll your new hot tub into place. We’ll give you a call shortly after you’ve placed your order, to talk through any access problems before we deliver.

  • How much space will I need to accommodate a hot tub?

    You’ll need an access space of between 1m and 1.2m, depending on your chosen hot tub. If you have less space than this, we may still be able to position your hot tub. We’ll call you shortly after you place your order to talk through any access problems before we deliver. In some cases, a crane will be needed to position the hot tub.

  • What happens if I need a crane to position my hot tub?

    We can’t provide you with a crane but we can help you source one. Crane costs will vary from around £200 to £800, depending on factors such as the height of your house, the distance from kerbside to the hot tub’s final position, and the type of crane being used. Please contact us to discuss your requirements.

  • How long have you been trading?

    Luso Spas Ltd started trading in November 2017, we are family run business with over 10 years in the Industry of supplying and selling spas, we have the knowledge and experience to help you choose the right spa.

  • Why are your prices so low?

    The problem isn’t that our prices are low – it’s that everyone else’s are expensive! For example, when you buy from one of the larger American dealers, you’re buying from a showroom which has bought from the UK distributor, who’s brought from a US distributor, who’s bought from the US manufacturer... There are so many links in the supply chain and so many margins to be added on.

    Here at Luso Spas we source our hot tubs directly from the manufacturer and only sell online which reduces our overheads. As an ethically-minded business, we then pass these savings on to you.

  • Do you sell refurbished hot tubs?

    Yes, occasionally. These will be listed on out Ebay Shop or simply give us a call.

  • Do you sell different acrylic hot tubs other than white and black?

    Yes, we can get any acrylic specifically made to suit you.

HOT TUB JARGON BUSTER

ABS base – All our hot tubs come with an ABS base. This means the base is made from a solid material, making it fully water proof and keeping your hot tub rodent free. Some companies use a cheap liner or nothing at all. This leaves you hot tub exposes to elements of danger.
Acrylic – The acrylic part of the hot tub is the part where you sit and holds the water. We have a range of acrylic colours for your hot tub.
Air jets- For hot tubs that come with a blower systems, these will have dedicated jets positioned around the spa which provide a different massage experience.
Balboa – Balboa is the manufacturer of controls for hot tubs amongst other components. They are renowned for their quality touch panels and wireless app.
Gecko – Gecko is the manufacturer of controls for hot tubs amongst other components.
Captain chairs- What is a captains chair? It is a dedicated seat normally the largest single seat with dedicated jets that cover most of the upper body. In some cases this also includes jets to the lower body and legs. The higher the spec of your hot tub, the better the captains chair.
Circulation pump - All our hot tubs have dedicated circulation pumps. Why is this better? A dedicated circulation pump on our hot tubs runs at a very low ampage. Ours is 0.25 amps. This means even running 24hrs a day and is a lot cheaper than a spa using the low speed jet pump. Which is normally 1-1.5 amps up to 6x the ampage.
Hydrotherapy jets - Most cheap hot tubs will have one directional jets and will only use up to 3 inch jets. We use up to 5 inch jets and a mixture of multi directional and hydro jets. Hydro jets spin, giving you a sensation of massage. Using only single directional jets can leave areas of the skin feeling sore and other areas not touched in terms of massage.
Insulated cover – All of our hot tub covers are twice as thick as most other standard covers. They are insulated to keep the heat in your hot tub as well as keeping garden debris out.
Loungers – For ultimate comfort, lounge seats (loungers) are formed for you to be able to submerge your whole body in a lounging position, ideal for all over massage and relaxation.
Led water lights – All of our hot tubs come with LED lights. LED water lights are set around the hot tub and under the water.
Aristech Acrylic - Aristech is well known within the spa industry. It is renowned for quality and durability. Other acrylic used is chines acrylic which is half the price to manufacture but is known to fail. Chines acrylic actually looks thicker, but it needs to be as it is not as strong. Lower quality acrylic can face from chemicals used in your hot tub. It can blister and crack due to weakness. Most will claim hot tubs are manufactured using aristech acrylic, but until you get it and have used your hot tub for a while, you will probably not know.
We guarantee that all of our hot tubs are built using quality Aristech acrylic.
Jet pump/s – Our tubs come with branded spa Pumps LX all our spas currently run 3hp pumps which are the most powerful pumps on the market, the fail rate of the pump are very low.
Hot tubs with Ozone – The hot tub ozonator is an ozone generator that injects dissolved ozone into the spa water where it is one of the most powerful oxidizing disinfectants on earth, yet virtually undetectable by human touch. The natural from of oxygen combines with organic matter of all kinds to kill or neutralize it. Ozone is 200 times more powerful that chlorine and up to 99.99% effective against bacterian and viruses that can lurk in a hot tub. As an added benefit, the only by product of ozone is ordinary oxygen – no chemical residues.
Seats – In general, hot tub seats are upright sitting areas within your hot tub.
Single pump – A single pump provides a good strength of water jet for relaxation and in some cases the power of one pump can be switched to a specific area of your hot tub for more powerful jets.
Twin pump – For the ultimate in powerful jets, a twin pump hot tub provides extra power to all jets for great massage.
Waterfall – A beautiful feature of a large selection of our hot tubs. Waterfalls pumping water from the hot tub and back out from the side of the hot tub. Some of our hot tubs have multiple waterfalls.
Fountains – Another beautiful feature in our selection of hot tubs. These can be manually adjusted inside the hot tub. They pump water out of the top of the hot tub. Some have multiple fountains.
32Amp or 13Amp- 13 amp means this can be just connected to a normal 3 pin plug socket.
32amp would need to be hard wired into a separate isolator.